PRODUCTS & RANGE

 

Where did the book I saw before go?

We moved house. Like anyone who moves house, we didn’t take everything with us. If a title is missing, it stayed behind.

 

Why is the selection smaller?

Every book we’ve published is part of our history. Not every one fits where we’re going. We packed the ones that do.

 

Will more books be added?

A few, yes. Some titles are still on their way from the archive. Others we’ve said goodbye to. Politely.

 

Have prices changed?

No. Same prices as before. Art books are there to be read, not admired from a distance.

ORDERS & ACCOUNT

 

What happens to my old order history?

It stays in the old system. The new shop starts with a clean slate. We find that liberating. You may not.

 

Does my old account carry over?

No. For now, you order in the new shop without an account. One password fewer to remember.

 

I had a voucher or discount code. Is it still valid?

Yes. Use it.

 

 

ORDERS PLACED BEFORE THE SWITCH

 

I ordered just before the switch. Where’s my package?

We went through every order placed before the switch and processed it. If yours hasn't arrived, write to hello@vfmk.org.

 

Who do I contact about an order placed before the move?

Anything ordered before 22 September 2026: hello@vfmk.org.

 

Can I still return or exchange an old order?

Yes. Your right of withdrawal applies as usual. The deadline is in your order confirmation. Questions go to hello@vfmk.org.

CUSTOMER DATA & PRIVACY

 

Was my data transferred automatically?

Only the email addresses of newsletter subscribers. Postal addresses and payment details stayed in the old system.

 

Do I need to re-enter my payment details?

Yes. We didt’t transfer them, on purpose. Your card details are better off with you than in a migration file.

 

What happens to my data from the old shop?

We haven’t decided yet. With data, we’d rather be right than fast. Once we’ve decided, we'll contact everyone affected directly.

NEWSLETTER

 

Am I still signed up, or do I need to subscribe again?

You're still on the list. We don't let go that easily.

 

Why am I receiving emails from a different sender address?

Some emails, for example about your right of withdrawal, are sent through services the new shop relies on. Different address, same publisher.

 

 

PAYMENT & SHIPPING

 

Are there new payment methods?

No. You can pay as before.

 

Have shipping costs or delivery times changed?

Within the EU, no. For shipping outside the EU, we’ve adjusted our rates to what carriers now charge.

 

Are you shipping from a different place?

No. Your books ship from the same place as before.

TECHNICAL & LOOK

 

Why does the site look different?

VFMK has repositioned itself. We thought the website should notice.

 

My old link leads somewhere else. Why?

If a book came with us, the old link takes you straight to it. If you land on the shop overview instead, that book stayed behind.

 

Does the site work better on mobile now?

Considerably. Try it on your way home.

GENERAL

 

Why did you change the shop?

Because VFMK changed, and the old shop was still dressed for the old one. We now work in two ways: Private Publishing, where we make books with artists, collectors and institutions, and Democratic Arts, where books, editions and objects sell at prices people can actually pay. The new shop is the home Democratic Arts deserves.

 

Is the new shop as secure as the old one?

Yes. The shop runs under the EU’s General Data Protection Regulation, and we only collect what we need to process your order.

 

Who do I contact if something goes wrong?

hello@vfmk.org. Behind that address are Silvia and Brigitte, not a ticket system. Their direct addresses are on our contact page.