Depending on the order, shipment will be organized from the VFMK office in Vienna or from our distribution partner LKG Leipziger Komissions- und Großhandelsgesellschaft mbH (LKG).
Where possible, orders will be shipped in the next 2 working days. In case of unavailability of titles or products you will receive a notification from us with the expected delivery date.
The stated product prices incl. VAT, errors excepted. Shipping fees will apply and will be calculated in the checkout process. Free shipping within Austria and Germany for orders of Eur 50,- (net) and more. Free shipping worldwide for orders of Eur 100,- (net) or more. For international deliveries the customer itself is responsible for any additional taxes, customs feed or import duties.
You have the right to return goods or cancel the full contract of purchase within 14 days of delivery. If you want to return or cancel please send an email to email@example.com and we will prompt reply to you with all details. Please note that shipping costs for the returned goods must be payed by the customer.
In case of cancellation we are required refund payments (with the exception of shipping costs which are attributable to your order) we’ve already received within 14 days at the latest, from the day we receive notice of your cancellation. This refund will be made with the same payment method you used in the original transaction, unless otherwise agreed.